We
have designed this web site to be easy to navigate and understand.
On this page you will find the answers to all the popular questions
we have been asked but don't hesitate to
contact us
Why
are we here?
The
No Prescription Drugs online pharmacy website exists to provide
our customers with a reliable, efficient, cost effective and safe
means of purchasing your prescription medications and drugs.
Today,
nearly 46 million Americans under the age of 65 lack health insurance,
and millions more with insurance lack prescription drug coverage.
Young adults from 19 to 34 years old are the fastest growing group
of uninsured, accounting for 40 percent of the total. Millions of
uninsured and underinsured Americans struggle to afford the medicines
they need, even forgoing medically necessary drugs when prices are
out of reach. To read the facts as the Public Interest Research
Groups (PIRGs) in the United States recently found Click
Here
"..
until the U.S. can extend health coverage to everyone and limit
drug prices to reasonable levels, many Americans will have no choice
but to seek the best possible deal for their meds, and this will
often require them to look beyond our borders, via the Internet
.." Los Angeles Times
How
do I order?
Ordering at NPD is simple. Find the product you wish to order from
our products list and click on the cart BUY icon. Simply fill in
the information on the checkout forms as they appear.. NO
PRESCRIPTION NEEDED. Goods will be dispatched promptly,
as soon as we have verified your credit card details with our payment
processor. All orders are received via a secure server, protected
by 128bit encryption, to ensure that your details are kept private
and to guarantee your peace of mind. Your credit card will be charged
in the amount indicated on your order plus $25.00 postage and packaging
(or with free shipping if the order is over $200) which is added
automatically in the shopping cart. We can deliver to any address,
including Post Office Boxes. Any items that are out of stock will
be notified to you by email.
Please
note that the minimum order value is $50 (For
security reasons there is a maximum of $500 that can be charged
to a credit card for a single transaction. Any attempt to charge
an amount in excess of this will result in a decline)
To prevent this split the order value down and/or submit as separate
orders using different cards.
Where
do you ship your meds from?
We
ship our meds from the South Pacific but source our medications
from reputable manufacturers and wholesalers around the world who
are checked and vetted very carefully on a regular basis by both
regulatory bodies and ourselves. All our products are made by major
pharmaceutical companies and are shipped in their original packaging.
They are the same meds that you will get from your local pharmacy.
Delivery is by registered international air post and will reach
you in 14 - 28 business days. (In practice you will receive your
order in about 10 days)
Who
are you and are you reputable?
NPD
is owned and administered by PNI Pharma Group, a leading European
Pharmaceutical Organization based in Gibraltar. NPD
have been providing a reliable internet pharmacy service for more
than 10 years and have thousand's of satisfied regular customers. We are a fully licensed pharmacy and
we guarantee delivery of all our products!
For
more information please see the about
us page. For contact and address information see
contact page.
What
currency are the prices on the web site in?
All
prices on the web site are in US dollars. To see the cost in your
local currency click on the currency assistant below.
XE.com
Personal Currency Assistant
Do
you guarantee your products?
At
NPD we support our products and services with a 100% guarantee.
All our products are sourced only from reputable international pharmaceutical
companies and suppliers. If your purchase is faulty in any way we'll
be pleased to replace it. NPD is not responsible for orders lost
due to unreliable postal services, incorrect address details or
customs seizures. See section below on USA customs policy.
Are
your medicines safe and of proper quality?
Absolutely
Yes. We supply both original branded and generic medicines. We NEVER
sell sub standard, out of date, counterfeit or diluted meds. A generic
medicine contains the same active ingredient as a prescription medicine
that is no longer protected by patent. Any number of such copies
can be placed on the market, all with formulations similar, but
not necessarily identical, to the original product. However, they
must all go through the same stringent safety and quality requirements
demanded of the original product.
Why
can't USA online pharmacies supply these type of medications?
This
has to do with export, licensing and supply restrictions which are
imposed on American domiciled pharmacies by the FDA. Please read
the about us page.
How
much is the shipping charge?
There
is a set shipping charge for each order (not for each med) of $25.00
(or with free shipping if the order is over $200). This cost if
applicable is added automatically in the shopping cart and will
be included in the order total. You can order multiple medications
for the same shipping charge. It therefore makes economic sense
to plan your ordering in advance, allow for shipping times and maximize
your orders to lower or eradicate the shipping charge pro rata for
each med.
How
long do orders take to arrive?
 Orders
take between 14 and 28 (business) days to arrive from the date that
your actual payment is processed; usually within 24 hours of your
order. We ship our orders daily on a first in first out system.
We use registered International Airmail for all of our orders with
the final delivery time dependant on the reliability of your postal
service. Orders generally arrive within 10 business days, but a
small percentage of orders can take longer, due to delays in various
postal services or other factors beyond our control. eg: higher
than usual customs scrutiny due to current World events. In the
event of a non delivery after 30 business days we will re-ship free
of charge. See our terms and conditions
I
ordered several items and only part of the order arrived - what
happens?
This
can happen because if you ordered more than one medication or a
larger quantity of one medication we will not place the entire order
in one single package for security reasons. If only part of your
order has arrived then please give it some days to allow for the
remainder of your order to arrive.
What
happens if none of my order arrives?
We
do everything humanly possible to ensure that orders are received
by our customers. If none of your order has arrived within 28 business
(working) days from the date of order we will investigate the matter
thoroughly and promptly. This investigation usually takes about
24 hours. If it appears that the order has been lost due to a postal
loss or customs detention then we will re-ship the order again to
you free of any charge. Only a very small percentage of orders are
lost. However if the original order subsequently arrives as well
as the re-shipped order then we rely on your honesty to inform us.
We always try to resolve any problems in a fair and reasonable manner
and to the best of our ability.
We
will not tolerate credit card charge backs under any circumstances
and any customer attempting or threatening to do this will be immediately
barred from making any future purchases on this web site. If there
is a problem we will always sort it out with you and find a solution.
That is why we have a structured reship and refund procedure.
Do
you supply tracking information for my Order?
We
operate a system whereby each order is assigned a unique order code
and shipping number. The shipping number is the proof of actual
dispatch and is issued to us by the Shipper with the actual date
the package was shipped. We do NOT automatically give this information
to every customer unless we are specifically asked for it. Please
do not ask us for shipping information until at least 5 days after
the actual order was placed.
Do you offer any
express shipping services?
Sorry,
we currently cannot provide any express shipping services such as
DHL or Fed-Ex.
Why? - Due to increased security at customs post
9/11 courier parcels containing medications can actually end up
taking longer than registered air mail and are far more likely to
be detained. So plan your orders well in advance if you are on a
course of medications!
Are
there any Countries that you don't ship to?
We
ship to most Countries. For a list of the few that we don't. click
here
How
can I cancel my order?
We
will not accept requests for cancellations once
the order has been processed.. Sorry
How
can you provide these prescription drugs without prescription? -
Is it illegal?
Contrary
to some people's understanding it is NOT illegal
for an individual to order medications from an internet pharmacy.
You do NOT need a prescription to buy medications
from NPD as we work under the laws of the countries we ship from
and we hold valid licenses to export medications. If you are worried
then it is recommended you check with your local customs to see
if it is okay to import these products as we cannot be held responsible
for customs seizures or delays; but in the unlikely event of a customs
seizure we will ALWAYS re-ship the order again
free of charge. See our terms and
conditions.
We
are a European managed pharmacy employing fully qualified pharmacists
and we are able to legally export medications to most Countries.
In the case of the USA (and indeed most Countries) the FDA (and
other Government authorities) will allow you to legally import up
to three months supply of a medication providing it is for
your personal usage and not for resale.
More
information about FDA/ USA and Canada importation regulations:-
http://www.lef.org/fda/fda-imports.htm
and http://www.ceri.com/import.htm
Should
you have any doubts regarding the regulations regarding personal
imports of medications into the USA we would refer you to the FDA
official web page on the subject:-
http://www.fda.gov/ora/compliance_ref/rpm/chapter9/ch9-2.html
The
FDA make the following public announcement and we quote:- FDA personnel
may use their discretion to allow entry of shipments of violative
FDA regulated products when the quantity and purpose are clearly
for personal use, and the product does not present an unreasonable
risk to the user. Even though all products that appear to be in
violation of statutes administered by FDA are subject to refusal,
FDA personnel may use their discretion to examine the background,
risk, and purpose of the product before making a final decision.
In
the event a shipment may be detained by US customs the authorities
should be reminded that they are given discretional powers to allow
entry and any customer who experiences this problem should be aware
that these regulations were adopted to prevent US citizens technically
breaking the law relating to drug imports. Providing you are able
to prove you are continuing a course of medication as recommended
by a US doctor you will have little difficulty.
(In
case of any doubt you are also referred to the revisions of RPM-9-71,
exhibits X9-71-1 and X9-71-2 DIRECTOR, OFFICE OF REGIONAL OPERATIONS
(HFC-100) RELEASE OF MAIL IMPORTATIONS" CHAPTER 9-71 OF THE
REGULATORY PROCEDURES MANUAL) This
is the actual regulation referring to the FDA policy above.
Whilst
we always recommend that you should always consult your doctor before
taking any medication the fact is that our customers almost invariably
know what they want. The content of the NPD web site is not intended
as a substitute for professional medical advice, rather it is designed
to support, not replace, the relationship between you and your healthcare
providers. If you have, or suspect you have a health problem you
should see your doctor
How
do I pay for my products?
We
currently accept VISA for payment. We
are sorry for any inconvenience in not offering other payment options
at this time although we are continually reviewing this.
Is
there a minimum order value?
Yes..
It is currently $50 including the delivery charge. (For
security reasons there is a maximum of $500 that can be charged
to a credit card for a single transaction. Any attempt to charge
an amount in excess of this will result in a decline)
To prevent this split the order value down and/or submit as separate
orders using different cards.
Can
I telephone you?
We
are an internet pharmacy and all communication is undertaken by
email. We do not provide a telephone ordering service. However we
do provide a 24 Hour Order Track USA Phone Number 215 243 8548
How
can I get information on a drug, its dose age or side effects?
Most
of our medication pages include a link to further information regarding
the specific medication. You can also click below and enter the
drug name where prompted:-
INFORMATION
ON DRUG USAGE & SIDE EFFECTS
Do
you accept insurance payments?
Sorry
we cannot accept any insurance payments.
Do
you sell out of date medications?
Absolutely
not. As an internet pharmacy we have a fast turnaround of medications
and a very strict policy in this regard.
Can
you give medical advice?
Sorry
no - whilst we always try to be as helpful as possible and will
advise on drug composition, order quantities, availability etc,
medical advice is a matter for your doctor or your healthcare providers.
You should never take prescription medications without such supervision.
Is
the service Confidential?
Yes
- absolutely. We disclose your details to nobody unless fraud has
been committed. All parcels are unmarked as to their contents and
plain wrapped.
How
do I know that ordering from you is safe?
SSL
128bit SECURE PAYMENT 
Because
our orders are processed using the latest secure servers and NPD
has built a solid reputation as an honest and highly reputable supplier.
Furthermore our success rate without problems is 99.5%. NPD are
also recommended by and linked to by other leading internet pharmacies
as a source of difficult to obtain medications where they themselves
are unable to supply. There is no better recommendation; and that
is why we work with some leading pharmacy names on the internet
ensuring that their customers can find the medication they are looking
for.
 All
orders are received via a secure server, protected by 128bit encryption,
to ensure that your details are kept private and to guarantee your
peace of mind. Our SSL pages are secured by Thawte and carry an
officially registered certificate.
Do
you publish Terms & Conditions of Use and what is your Privacy
policy?
Yes.
They are listed here.
All orders are accepted subject to our terms and conditions. Also
see our privacy page here.
I
cannot find the product I wish to order?
We
are based outside the US and products are often sold under a different
name. They are the same brand name product, sold by the same company
under a different name or equivalent brand name product made by
another pharmaceutical company. The equivalent US product is often
listed in brackets next to each product.If a product is not listed
on our site contact us,
and we will try to get it for you or you may try our recommended
locum pharmacies below.
Do
you run an affiliate scheme?
No.
My
question has not been answered?
If
your question has not been answered
contact us, and we will try to answer your question
as soon as possible.
Billing
Information
The
transaction will be carried over a secure link. All transactions
are encoded for your security and IP address recorded. Our card
processor will carry out an online authorization of your card and
will debit your account if it is cleared. All fraudulent orders
are thoroughly investigated and appropriate action taken.
Warning:- Our systems can now identify stolen cards and track the
user. If you attempt to use a stolen card it will be reported to
the relevant authority in your country. |
