We have designed this web site to be easy to navigate and understand. On this page you will find the answers to all the popular questions we have been asked but don't hesitate to contact us

How do I order?

Ordering at NPD is simple. Find the product you wish to order from our products list and click on the cart BUY icon. Simply fill in the information on the forms as they appear. Goods will be dispatched promptly, as soon as we have verified your credit card details with our payment processor or have received confirmation that an e-gold payment has been deposited to our account. All orders are received via a secure server, protected by 128bit encryption, to ensure that your details are kept private and to guarantee your peace of mind. Your credit card will be charged in the amount indicated on your order plus $25.00 postage and packaging which is added automatically in the shopping cart. We can deliver to any address, including Post Office Boxes. Any items that are out of stock will be notified to you by email.

Where do you ship your meds from?

We ship our meds from the South Pacific but source our medications from reputable manufacturers and wholesalers around the world who are checked and vetted very carefully on a regular basis by both regulatory bodies and ourselves. All our products are made by major pharmaceutical companies and are shipped in their original packaging. They are the same meds that you will get from your local pharmacy. Delivery is by registered international air post and will reach you in 14 - 28 business days. (In practice you will receive your order in about 10 days)

Who are you and are you reputable?

NPD is owned and administered by PNI Pharma Group, a leading European Pharmaceutical Organization based in Gibraltar. NPD have been providing a reliable internet pharmacy service for more than 10 years and have thousand's of satisfied regular customers. We are a fully licensed pharmacy and we guarantee delivery of all our products!

For more information please see the about us page. For contact and address information see contact page.

What currency are the prices on the web site in?

All prices on the web site are in US dollars. To see the cost in your local currency click on the currency assistant below.

XE.com Personal Currency Assistant

Do you guarantee your products?

At NPD we support our products and services with a 100% guarantee. All our products are sourced only from reputable international pharmaceutical companies and suppliers. If your purchase is faulty in any way we'll be pleased to replace it. NPD is not responsible for orders lost due to unreliable postal services, incorrect address details or customs seizures. See section below on USA customs policy.

Are your medicines safe and of proper quality?

Absolutely Yes. We supply both branded and generic medicines. A generic medicine contains the same active ingredient as a prescription medicine that is no longer protected by patent. Any number of such copies can be placed on the market, all with formulations similar, but not necessarily identical, to the original product. However, they must all go through the same stringent safety and quality requirements demanded of the original product.

Why can't USA online pharmacies supply these type of medications?

This has to do with export, licensing and supply restrictions which are imposed on American domiciled pharmacies by the FDA. Please read the about us page.

How much is the shipping charge?

There is a set shipping charge for each order (not for each med) of $25.00. This cost is added automatically in the shopping cart and will be included in the order total. You can order multiple medications for the same shipping charge. It therefore makes economic sense to plan your ordering in advance, allow for shipping times and maximize your orders to lower the shipping charge pro rata for each med.

How long do orders take to arrive?

Orders take between 14 and 28 (business) days to arrive from the date that your actual payment is processed; usually within 24 hours of your order. We ship our orders daily on a first in first out system. We use registered International Airmail for all of our orders with the final delivery time dependant on the reliability of your postal service. Orders generally arrive within 14 business days, but a small percentage of orders can take longer, due to delays in various postal services or other factors beyond our control. eg: higher than usual customs scrutiny due to current World events. In the event of a non delivery after 30 business days we will re-ship free of charge. See our terms and conditions

I ordered several items and only part of the order arrived - what happens?

This can happen because if you ordered more than one medication or a larger quantity of one medication we will not place the entire order in one single package for security reasons. If only part of your order has arrived then please give it some days to allow for the remainder of your order to arrive.

What happens if none of my order arrives?

We do everything humanly possible to ensure that orders are received by our customers. If none of your order has arrived within 28 business (working) days from the date of order we will investigate the matter thoroughly and promptly. This investigation usually takes about 24 hours. If it appears that the order has been lost due to a postal loss or customs detention then we will re-ship the order again to you free of any charge. Only a very small percentage of orders are lost. However if the original order subsequently arrives as well as the re-shipped order then we rely on your honesty to inform us. We always try to resolve any problems in a fair and reasonable manner and to the best of our ability.

We will not tolerate credit card charge backs under any circumstances and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this web site. If there is a problem we will always sort it out with you and find a solution. That is why we have a structured reship and refund procedure.

Do you supply tracking information for my Order?

We operate a system whereby each order is assigned a unique order code and shipping number. The shipping number is the proof of actual dispatch and is issued to us by the Shipper with the actual date the package was shipped. We do NOT automatically give this information to every customer unless we are specifically asked for it. Please do not ask us for shipping information until 14 days after the actual order was placed.

Do you offer any express shipping services?

Sorry, we currently cannot provide any express shipping services such as DHL or Fed-Ex.

Why? - Due to increased security at customs post 9/11 courier parcels containing medications can actually end up taking longer than registered air mail and are far more likely to be detained. So plan your orders well in advance if you are on a course of medications!

Are there any Countries that you don't ship to?

We ship to most Countries. For a list of the few that we don't. click here

How can I cancel my order?

We will not accept requests for cancellations once the order has been processed.. Sorry

How can you provide these products without a prescription? - Is it illegal?

You do not need a prescription to buy our products as we work under the laws of the countries we ship from. We do recommend you check with your local customs to see if it is okay to import these products. We cannot be held responsible for customs seizures or delays but in the unlikely event of a customs seizure we will re-ship the order again free of charge. See our terms and conditions.

As an offshore pharmacy we are able to legally export medications to most Countries. In the case of the USA (and indeed most Countries) the FDA (and other Government authorities) will allow you to legally import up to three months supply of a medication providing it is for your personal usage and not for resale.

More information about FDA/ USA and Canada importation regulations:-

http://www.lef.org/fda/fda-imports.htm and http://www.ceri.com/import.htm

Should you have any doubts regarding the regulations regarding personal imports of medications into the USA we would refer you to the FDA official web page on the subject:-

http://www.fda.gov/ora/compliance_ref/rpm_new2/ch9pers.html

The FDA make the following public announcement and we quote:- FDA personnel may use their discretion to allow entry of shipments of violative FDA regulated products when the quantity and purpose are clearly for personal use, and the product does not present an unreasonable risk to the user. Even though all products that appear to be in violation of statutes administered by FDA are subject to refusal, FDA personnel may use their discretion to examine the background, risk, and purpose of the product before making a final decision.

In the event a shipment may be detained by US customs the authorities should be reminded that they are given discretional powers to allow entry and any customer who experiences this problem should be aware that these regulations were adopted to prevent US citizens technically breaking the law relating to drug imports. Providing you are able to prove you are continuing a course of medication as recommended by a US doctor you will have little difficulty.

(In case of any doubt you are also referred to the revisions of RPM-9-71, exhibits X9-71-1 and X9-71-2 DIRECTOR, OFFICE OF REGIONAL OPERATIONS (HFC-100) RELEASE OF MAIL IMPORTATIONS" CHAPTER 9-71 OF THE REGULATORY PROCEDURES MANUAL) This is the actual regulation referring to the FDA policy above.

Whilst we always recommend that you should always consult your doctor before taking any medication the fact is that our customers almost invariably know what they want. The content of the NPD web site is not intended as a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. If you have, or suspect you have a health problem you should see your doctor

How do I pay for my products?

We currently accept VISA for payment. We are sorry for any inconvenience in not offering other payment options at this time although we are continually reviewing this.

Is there a minimum order value?

Yes.. It is currently $50 including the delivery charge. Order values over $500 may experience card authorization delays. To prevent this split the order value down and submit as separate orders or use different cards.

Can I telephone you?

We are an internet pharmacy and all communication is undertaken by email. We do not provide a telephone service.

How can I get information on a drug, its dose age or side effects?

Simply click below and enter the drug name where prompted:-

INFORMATION ON DRUG USAGE & SIDE EFFECTS

Do you accept insurance payments?

Sorry we cannot accept any insurance payments.

Do you sell out of date medications?

Absolutely not. As an internet pharmacy we have a fast turnaround of medications and a very strict policy in this regard.

Can you give medical advice?

Sorry no - whilst we always try to be as helpful as possible and will advise on drug composition, order quantities, availability etc, medical advice is a matter for your doctor or your healthcare providers. You should never take prescription medications without such supervision.

Is the service Confidential?

Yes - absolutely. We disclose your details to nobody unless fraud has been committed. All parcels are unmarked as to their contents and plain wrapped.

How do I know that ordering from you is safe?

SSL 128bit SECURE PAYMENT

Because our orders are processed using the latest secure servers and NPD has built a solid reputation as an honest and highly reputable supplier. Furthermore our success rate without problems is 99.5%. NPD are also recommended by and linked to by other leading internet pharmacies as a source of difficult to obtain medications where they themselves are unable to supply. There is no better recommendation; and that is why we work with some leading pharmacy names on the internet ensuring that their customers can find the medication they are looking for.

All orders are received via a secure server, protected by 128bit encryption, to ensure that your details are kept private and to guarantee your peace of mind. Our SSL pages are secured by Thawte and carry an officially registered certificate.

Do you publish Terms & Conditions of Use and what is your Privacy policy?

Yes. They are listed here. All orders are accepted subject to our terms and conditions. Also see our privacy page here.

I cannot find the product I wish to order?

We are based outside the US and products are often sold under a different name. They are the same brand name product, sold by the same company under a different name or equivalent brand name product made by another pharmaceutical company. The equivalent US product is often listed in brackets next to each product.If a product is not listed on our site contact us, and we will try to get it for you or you may try our recommended locum pharmacies below.

Do you run an affiliate scheme?

No.

My question has not been answered?

If your question has not been answered contact us, and we will try to answer your question as soon as possible.

Billing Information

The transaction will be carried over a secure link. All transactions are encoded for your security and IP address recorded. Our card processor will carry out an online authorization of your card and will debit your account if it is cleared. All fraudulent orders are thoroughly investigated and appropriate action taken. Warning:- Our systems can now identify stolen cards and track the user. If you attempt to use a stolen card it will be reported to the relevant authority in your country.